Pronovea Contact Centre World Summit 2023
27 - 28 Sep 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle
We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.
Pronovea Global CX Innovation Summit 2023
27 - 28 Sep 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle
Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.
Patient Recruitment And Retention Summit 2023
11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle
Patient recruitment, enrollment, and retention are significant elements of clinical trial programs. Recruiting and retaining the ideal patients at the right time is critical for producing an accurate database for scientific and regulatory purposes. If not, it can cause the development timetable to be extended by many years. To optimise both, you must have a strategy and successfully employ analytics and technology while keeping the participant's user experience in mind. The demands of patient groups, the relevance of diversity, the application of digital technology, the challenges of consent protocols, direct-to-patient models, and many other attributes must all be considered.
Pronovea Non Financial Risk Management 2023
11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle
What’s needed to identify and mitigate risks that could significantly impact a company's reputation, operations, and stakeholders, is a holistic approach to non-financial risk management, considering the interconnected, multi-tiered nature of risks and the way their relationships change at speed. These risks range from operational failures and cybersecurity breaches to compliance violations and environmental harm. Through a robust NFR management framework, companies can proactively address potential risks and protect their brand value, while achieving sustainable growth. With NFR management, organizations can enhance their resilience and navigate the challenges of today's rapidly changing business environment with professionalism and expertise.
Pronovea Banking Summit 2023: Credit Risk Management
11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle.
In the world of finance, credit risk management plays a crucial role in maintaining financial stability and profitability. It is an ongoing process that requires continuous transformation and strategic excellence, as well as balancing opportunities and uncertainties while navigating the ever-changing global economy. In this process, prioritizing customers becomes possible only when you have seamless connectivity and innovative solutions to optimize the available data. In times of upward macroeconomic forces, investing in your credit risk management capabilities adds value and distinguishes your organization, particularly in the face of economic downturns. Integrating the latest technological advancements, such as AI and ML, along with real-time actionable data, into your risk management model enables strategic decision-making and enhances the overall experience for all stakeholders, from borrowers to lenders. Get ready for an exciting journey of knowledge and collaboration, where we push the boundaries of what's possible and shape the future of credit risk management together.
Pronovea Customer Excellence MENA Summit 2023
21 - 22 Nov 2023
Dubai | Physical
Towers Rotana, Dubai.
To excel in CX, businesses must prioritize customer needs and wants and strive to deliver personalized, timely, and meaningful interactions across all channels. It includes offering seamless, intuitive, and efficient experiences across physical and digital touchpoints, ensuring a consistent brand message, and demonstrating empathy and understanding toward customer needs and concerns. We are bringing together leading experts, thought leaders, and industry professionals, for an unforgettable experience as we dive into the world of CX in the Middle East and North Africa region. With engaging sessions, interactive workshops, and networking opportunities, this event is a must-attend for anyone passionate about delivering exceptional customer experiences, driving business growth and looking to transform their customer service approach to elevate their business to the next level.
Digital Strategy & Innovation for Medical Affairs 2024
21 - 22 Feb 2024
Vienna | Online | Hybrid
Vienna
The role of Medical Affairs has evolved from a primarily scientific support function to a dynamic, patient-centric, and data-driven discipline. With advancements in digital health, global expansion, and the emphasis on value-based care, Medical Affairs professionals now navigate a complex landscape, collaborating cross-functionally and advocating for evidence-based medicine. Join us as we continue to explore how to bridge the gap between science and commercial objectives and ensure that safe, effective, and patient-centered healthcare products remain paramount in an ever-changing healthcare environment.
Pronovea HR Transformation MENA Summit 2024
27 - 28 Feb 2024
Dubai | Physical
In a rapidly evolving global business landscape, the role of Human Resources has never been more critical. As organizations strive for operational excellence and strategic impact, the seamless adaptation and integration of service delivery, talent, and technology into HR strategy have become paramount. With this vision in mind, Pronovea is bringing together global industry pioneers and innovators to discuss and exchange best practices and strategic insights and redefine the future of the workplace as well as its recruitment and retention strategies.
