Pronovea Global HR Transformation Summit 2023
14 - 15 Jun 2023
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel
The goal of the Global HR Transformation is to increase company value by fostering operational excellence and strategic impact through seamless adaptation and integration of service delivery, talent, and technology into HR strategy. It serves as the foundation for decision-making, justification, work-vision, ethical and environmental issues, etc., for more funding. Pronovea is bringing together global industry pioneers and innovators to discuss and exchange best practices and strategic insights and to collaborate to help in the digitalization of trends shaping the HR workplace, and its recruitment and retention strategies.
Future of Commercial Excellence and Digital Strategy Summit 2023
20 - 21 Sep 2023
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel
The most profitable business owners and leaders know that business transformation, commercial excellence, and digital strategy are never-ending processes. Putting the consumer first is only possible if you have connectivity and creative solutions to optimize the data at your disposal. If these macroeconomic forces move upward, investing in your commercial talents will add value and set your organization apart, especially since many markets are experiencing economic and commercial downturns. It is an outcome-driven strategy that draws on proven solutions taken from the most successful clientele. Compared to traditional transformation programs, it is built around a succession of trials for maximum flexibility, minimal risk, and the capacity to quickly scale up patient-centric design for your digital engagement and integrate the most recent technological advancements, such as AI and cloud systems, and real-time action data into the pharmaceutical marketing model to make strategic digital decisions that reshape and improve the experience for everyone from patients to transactional users.
Pronovea Contact Centre World Summit 2023
27 - 28 Sep 2023
Vienna | Online | Hybrid
We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.
Pronovea Global CX Innovation Summit 2023
27 - 28 Sep 2023
Vienna | Online | Hybrid
Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.
Patient Recruitment And Retention Summit 2023
11 - 12 Oct 2023
Vienna | Online | Hybrid
Patient recruitment, enrollment, and retention are significant elements of clinical trial programs. Recruiting and retaining the ideal patients at the right time is critical for producing an accurate database for scientific and regulatory purposes. If not, it can cause the development timetable to be extended by many years. To optimise both, you must have a strategy and successfully employ analytics and technology while keeping the participant's user experience in mind. The demands of patient groups, the relevance of diversity, the application of digital technology, the challenges of consent protocols, direct-to-patient models, and many other attributes must all be considered.
Pronovea Non Financial Risk Management 2023
11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle
What’s needed to identify and mitigate risks that could significantly impact a company's reputation, operations, and stakeholders, is a holistic approach to non-financial risk management, considering the interconnected, multi-tiered nature of risks and the way their relationships change at speed. These risks range from operational failures and cybersecurity breaches to compliance violations and environmental harm. Through a robust NFR management framework, companies can proactively address potential risks and protect their brand value, while achieving sustainable growth. With NFR management, organizations can enhance their resilience and navigate the challenges of today's rapidly changing business environment with professionalism and expertise.
Pronovea Customer Excellence MENA Summit 2023
21 - 22 Nov 2023
Dubai | Physical
Dubai, UAE
To excel in CX, businesses must prioritize customer needs and wants and strive to deliver personalized, timely, and meaningful interactions across all channels. It includes offering seamless, intuitive, and efficient experiences across physical and digital touchpoints, ensuring a consistent brand message, and demonstrating empathy and understanding toward customer needs and concerns. We are bringing together leading experts, thought leaders, and industry professionals, for an unforgettable experience as we dive into the world of CX in the Middle East and North Africa region. With engaging sessions, interactive workshops, and networking opportunities, this event is a must-attend for anyone passionate about delivering exceptional customer experiences, driving business growth and looking to transform their customer service approach to elevate their business to the next level.
