Past Conferences

Pronovea HR Transformation MENA Summit 2024

27 - 28 Feb 2024
Dubai | Physical
Millennium Plaza Downtown.

In a rapidly evolving global business landscape, the role of Human Resources has never been more critical. As organizations strive for operational excellence and strategic impact, the seamless adaptation and integration of service delivery, talent, and technology into HR strategy have become paramount. With this vision in mind, Pronovea is bringing together global industry pioneers and innovators to discuss and exchange best practices and strategic insights and redefine the future of the workplace as well as its recruitment and retention strategies.

second edition Pronovea HR Transformation MENA Summit 2024

Digital Strategy & Innovation for Medical Affairs 2024

21 - 22 Feb 2024
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel.

The role of Medical Affairs has evolved from a primarily scientific support function to a dynamic, patient-centric, and data-driven discipline. With advancements in digital health, global expansion, and the emphasis on value-based care, Medical Affairs professionals now navigate a complex landscape, collaborating cross-functionally and advocating for evidence-based medicine. Join us as we continue to explore how to bridge the gap between science and commercial objectives and ensure that safe, effective, and patient-centered healthcare products remain paramount in an ever-changing healthcare environment.

second edition Digital Strategy & Innovation for Medical Affairs 2024

PRONOVEA DIGITAL TRANSFORMATION & INNOVATION IN BFSI SUMMIT 2024

21 - 22 Feb 2024
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel.

The BFSI sector is profoundly transforming, driven by rapid digitization and shifting business landscapes. Technology leaders are actively seeking comprehensive strategies to outpace competitors and enhance resilience. Customer-centricity, process automation, and data security remain top priorities. Get ready for an exciting journey where leading technology and innovation leaders gather. This exclusive event offers insights, case studies, dynamic panels, and interactive sessions.

first edition PRONOVEA DIGITAL TRANSFORMATION & INNOVATION IN BFSI SUMMIT 2024

Pronovea Customer Excellence MENA Summit 2023

21 - 22 Nov 2023
Dubai | Physical
Towers Rotana, Dubai.

To excel in CX, businesses must prioritize customer needs and wants and strive to deliver personalized, timely, and meaningful interactions across all channels. It includes offering seamless, intuitive, and efficient experiences across physical and digital touchpoints, ensuring a consistent brand message, and demonstrating empathy and understanding toward customer needs and concerns. We are bringing together leading experts, thought leaders, and industry professionals, for an unforgettable experience as we dive into the world of CX in the Middle East and North Africa region. With engaging sessions, interactive workshops, and networking opportunities, this event is a must-attend for anyone passionate about delivering exceptional customer experiences, driving business growth and looking to transform their customer service approach to elevate their business to the next level.

third edition Pronovea Customer Excellence MENA Summit 2023

Pronovea Non Financial Risk Management 2023

11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle

What’s needed to identify and mitigate risks that could significantly impact a company's reputation, operations, and stakeholders, is a holistic approach to non-financial risk management, considering the interconnected, multi-tiered nature of risks and the way their relationships change at speed. These risks range from operational failures and cybersecurity breaches to compliance violations and environmental harm. Through a robust NFR management framework, companies can proactively address potential risks and protect their brand value, while achieving sustainable growth. With NFR management, organizations can enhance their resilience and navigate the challenges of today's rapidly changing business environment with professionalism and expertise.

second edition Pronovea Non Financial Risk Management 2023

Pronovea Banking Summit 2023: Credit Risk Management

11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle.

In the world of finance, credit risk management plays a crucial role in maintaining financial stability and profitability. It is an ongoing process that requires continuous transformation and strategic excellence, as well as balancing opportunities and uncertainties while navigating the ever-changing global economy. In this process, prioritizing customers becomes possible only when you have seamless connectivity and innovative solutions to optimize the available data. In times of upward macroeconomic forces, investing in your credit risk management capabilities adds value and distinguishes your organization, particularly in the face of economic downturns. Integrating the latest technological advancements, such as AI and ML, along with real-time actionable data, into your risk management model enables strategic decision-making and enhances the overall experience for all stakeholders, from borrowers to lenders. Get ready for an exciting journey of knowledge and collaboration, where we push the boundaries of what's possible and shape the future of credit risk management together.

second edition Pronovea Banking Summit 2023: Credit Risk Management

Patient Recruitment And Retention Summit 2023

11 - 12 Oct 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle

Patient recruitment, enrollment, and retention are significant elements of clinical trial programs. Recruiting and retaining the ideal patients at the right time is critical for producing an accurate database for scientific and regulatory purposes. If not, it can cause the development timetable to be extended by many years. To optimise both, you must have a strategy and successfully employ analytics and technology while keeping the participant's user experience in mind. The demands of patient groups, the relevance of diversity, the application of digital technology, the challenges of consent protocols, direct-to-patient models, and many other attributes must all be considered.

second edition Patient Recruitment And Retention Summit 2023

Pronovea Contact Centre World Summit 2023

27 - 28 Sep 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle

We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.

second edition Pronovea Contact Centre World Summit 2023

Pronovea Global CX Innovation Summit 2023

27 - 28 Sep 2023
Vienna | Online | Hybrid
Flemings Hotel Vienna-Stadthalle

Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.

second edition Pronovea Global CX Innovation Summit 2023

Future of Commercial Excellence and Digital Strategy Summit 2023

20 - 21 Sep 2023
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel

The most profitable business owners and leaders know that business transformation, commercial excellence, and digital strategy are never-ending processes. Putting the consumer first is only possible if you have connectivity and creative solutions to optimize the data at your disposal. If these macroeconomic forces move upward, investing in your commercial talents will add value and set your organization apart, especially since many markets are experiencing economic and commercial downturns. It is an outcome-driven strategy that draws on proven solutions taken from the most successful clientele. Compared to traditional transformation programs, it is built around a succession of trials for maximum flexibility, minimal risk, and the capacity to quickly scale up patient-centric design for your digital engagement and integrate the most recent technological advancements, such as AI and cloud systems, and real-time action data into the pharmaceutical marketing model to make strategic digital decisions that reshape and improve the experience for everyone from patients to transactional users.

second edition Future of Commercial Excellence and Digital Strategy Summit 2023

Pronovea Global HR Transformation Summit 2023

14 - 15 Jun 2023
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel

The goal of the Global HR Transformation is to increase company value by fostering operational excellence and strategic impact through seamless adaptation and integration of service delivery, talent, and technology into HR strategy. It serves as the foundation for decision-making, justification, work-vision, ethical and environmental issues, etc., for more funding. Pronovea is bringing together global industry pioneers and innovators to discuss and exchange best practices and strategic insights and to collaborate to help in the digitalization of trends shaping the HR workplace, and its recruitment and retention strategies.

Pronovea Global HR Transformation Summit 2023

Pronovea Procurement and Supply Chain Management Summit 2023

24 - 25 May 2023
Amsterdam | Physical | Online | Hybrid
IntercityHotel Amsterdam Airport

As procurement and supply chain management has become more complex than ever, it has become crucial to achieving cost and time savings and keeping expenditures under control. Along with a positive and strong supplier relationship, more and more organizations are automating their procurement process while transforming them into finished products delivered to end users. Pronovea is getting together global industry pioneers and inventors to discuss and exchange the best courses and strategic insights and to collaborate to help build solid relationships with suppliers apart from expense and time-saving.

Pronovea Procurement and Supply Chain Management Summit 2023

Pronovea Banking Summit 2023 : Back Office & OpEx

10 - 11 May 2023
Vienna | Physical | Online | Hybrid
Arcotel Wimberger Wien Hotel

In the back office, change happens quickly. The worldwide pandemic has influenced banks' views on their business practices in several aspects. Now, the back office has a responsibility and an opportunity due to digital and user-centricity. Finding new business process management (BPM) techniques that may streamline operations while upholding performance and compliance standards has become essential. Pronovea is bringing together global banking industry decision-makers to discuss and exchange best practices and strategic insights and to collaborate and help in facing significant challenges in operational excellence to adapt with speed in the ever-changing market environment.

second edition Pronovea Banking Summit 2023 : Back Office & OpEx

Pronovea Pharma Summit 2023: Drug Safety and Risk Management

26 - 27 Apr 2023
Vienna | Online | Hybrid
Renaissance Wien Hotel

A methodical strategy to recognise, evaluate, comprehend, respond to, and articulate medication safety and risk issues. Drug safety and risk management have evolved over the last centuries, and there have been several tragedies to learn from to protect patients. As with any medication, there are risks associated with its use, including the possibility of adverse reactions, interactions with other medications, and the risk that the product may not function as effectively as anticipated. Pronovea is bringing together pharmacovigilance pioneers and healthcare innovators to discuss and exchange best practices and strategic insights and to collaborate to enhance drug safety and risk management.

Pronovea Pharma Summit 2023: Drug Safety and Risk Management

Digital Strategy & Innovation for Medical Affairs 2023

22 - 23 Feb 2023
Vienna | Online | Hybrid
Arcotel Wimberger Wien Hotel

As innovation transforms the healthcare sector, science and data are becoming the foundation for pharma to meet its commitments to patients and customers while also realizing commercial opportunities. This imperative is accelerating the emergence of medical affairs as the organization's third strategic pillar, alongside R&D and commercial. Hence, Pronovea is bringing together pharma pioneers and healthcare innovators to discuss and exchange best practices and strategic insights; collaborate to enhance communication strategies; build-out medical affairs teams; get ready for launches; explore various tools to track progress, and keep customers engaged in a digital world.

Digital Strategy & Innovation for Medical Affairs 2023

Pronovea Banking Summit 2022: Credit Risk Management

12 - 13 Oct 2022
Vienna | Online | Hybrid
Vienna Kempinski Hotel

  • Macro Socio-Economics, Basel III & Basel IV Guidelines
  • AI, Machine Learning & Big Data
  • Climate Change vs Credit Risk
  • Blockchain: Challenges, Adoption and Adaption
  • Latest Risk Modeling and Stress Testing Trends

Pronovea Banking Summit 2022: Credit Risk Management

pronovea banking summit 2022: non financial risk management

12 - 13 Oct 2022
Vienna | Online | Hybrid
Vienna

  • Combine Cybersecurity with Operational Risk Modeling
  • Digital Operational Resilience in the EU Financial Sector: A Risk-Based Approach
  • Bank employees drive corporate performance but are also a potential source operational risk
  • ERM technology stacks expand into GRC
  • Operational Risks versus Strategic Risks
  • Discover a more powerful yet simple solution to risk and compliance with ZenGRC

pronovea banking summit 2022: non financial risk management

Pronovea CONTACT CENTRE WORLD SUMMIT

28 - 29 Sep 2022
Vienna | Online | Hybrid
Vienna

  • Customer Care organizations – moving from crisis management to recovery
  • Transforming your Contact centre into a Sales Centre of Excellence (CoE)
  • Artificial Intelligence, Robotic Process Automation & Analytics – Tech based breakthroughs in Contact Centres
  • Predicting customer behaviour with AI to handle customer expectations more effectively
  • Technology & Innovation : Building the super human agent

Pronovea CONTACT CENTRE WORLD SUMMIT

Pronovea Global CX Innovation Summit

28 - 29 Sep 2022
Vienna | Online | Hybrid
Vienna

  • Deploying AI to Power Your Contact Channels
  • How companies can mitigate ambiguity with AI, ML & Deep learning and provide seamless CX
  • Predictive CX platforms become the foundation to link CX to value and to build clear business cases for CX improvement.
  • Importance of consumer privacy – communicating transparently with customers

Pronovea Global CX Innovation Summit

pronovea pharma summit 2022: future of commercial excellence and digital strategy

28 - 29 Sep 2022
Vienna | Online | Hybrid
Vienna

  • Agile processes that enable & encourage quick adaptation of innovations
  • Optimizing commercial excellence
  • The Salesforce of the future
  • The rise of e-commerce: characteristics, challenges and current enforcement responses
  • Increased amount of available data along with technology and analytics
  • COVID-19: A game changer in digital adoption

pronovea pharma summit 2022: future of commercial excellence and digital strategy

Pronovea Cyber Security Summit

25 - 26 May 2022
Online
Online

  • Cyber Race and How Cyber Security Evolution Meets 5G Revolution
  • Current Cyber Threat Landscape
  • Using Machine Learning to Hunt for Cyber Threats
  • Intelligent Cyber Security

Pronovea Cyber Security Summit

PRONOVEA Procurement & Supply Chain Management Summit 2022

11 - 12 May 2022
Amsterdam | Online | Hybrid
Amsterdam

  • Sustainable Procurement: Role of procurement in making companies more sustainable in the future
  • Integration with Circular Supply Chains
  • Future-proof global sourcing & procurement
  • Procurement with a purpose accelerates.

PRONOVEA Procurement & Supply Chain Management Summit 2022

Pronovea Summit 2022: Patient Recruitment And Retention in Clinical Trials Summit

11 - 12 May 2022
Amsterdam | Online | Hybrid
Amsterdam

Patient recruitment and up-front enrollment planning are critical to drug development programs. Patient recruitment, if not adequately planned for, can extend your development timeline by several years. Retention of patients throughout the life of a clinical trial is essential in order to have complete data sets for your analysis and subsequent filings. To optimize both, you must have a plan and effectively leverage analytics and technology without losing sight of the participant’s user experience. One must consider the needs of different patient populations, the importance of diversity, how to use digital tech, challenges of consent processes, direct-to-patient models, and many other factors.

Pronovea Summit 2022: Patient Recruitment And Retention in Clinical Trials Summit

Pronovea Banking Summit 2022: Back Office & OpEx

27 - 28 Apr 2022
Vienna | Online | Hybrid
Vienna

  • Embracing Intelligent Process Automation For Back Offices
  • Setting Up For The Future Of Banking - Re-Thinking End-To-End Process, Accountability And Metrics In An Increasingly Fragmented Process.
  • Organizational Ambidexterity - Balancing Efficiency And Innovation.
  • The New Role Of Operations And The Partnership With Data Office.

Pronovea Banking Summit 2022: Back Office & OpEx