our conferences
Pronovea Contact Centre World Summit 2023
We are bringing together industry experts, contact center leaders, and decision-makers to discuss the challenges and concerns of the contact center industry. The summit provides a platform for idea-sharing and networking, focusing on the latest trends, tools, and techniques for successful contact center strategies in the future. The event addresses key burning issues and innovative industry approaches, providing attendees with opportunities to network, benchmark, learn, and be inspired. As contact centers evolve to meet the needs of mobile-first consumers, the summit aims to explore how technologies such as AI, Robotics, ML, AR/VR, and predictive analytics can create power amazing customer experiences while maintaining a human touch. The summit is a valuable opportunity for enterprises and brands to stay ahead of the curve and deliver quality, standard, and efficient customer service.
Pronovea Global CX Innovation Summit 2023
Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.
